Kari from Calgary

I don't normally write reviews but I feel the need to share our experience with Stepper Homes and New Home Warranty. We bought our house in April of last year. We immediately noticed a lot of issues with crappy workmanship. One of the biggest issues was our floors. They were cupped and cracking all over the place. We brought this to Steppers attention within weeks of moving in to our home. They sent the flooring guys to our house and we were told that they don't acclimatize their floors as they don't have time and we would have this issue on an ongoing basis....oh but don't worry, it's under warranty and we will come back and replace boards as needed. I felt this was completely unacceptable. Why should we have to live with extremely cupped floors and cracked boards because of the bad workmanship. I again contact Stepper and asked of our floors to be replaced. I was told no....big surprise there. We then decided to put a claim in through New Home Warranty. We paid the $150 fee to submit the claim and waiting for a call back. We finally got a call back and had an appointment. They came to our house, asked some questions and left. We later received the report notifying us that the issues with our floors are due to our lifestyle and the home builder is not responsible for any repairs/replacement to our floors. Funny thing is he left our a bunch of information we told him.....most important being that the floors were like this when we moved in!!! I am not really sure how our "lifestyle" can effect our floors before we even live in the house, but I guess it can! Anyone who knows us, knows that we take great care of our home and have never had an issue with our "lifestyle" ruining our floors before we moved into a house before!!! So now that the report was done by New Homes Warranty, it's final. If we want to appeal this report it will cost us thousands of dollars.....would be cheaper to replace our floors ourselves. I have e-mail New Home Warranty and left a message for the manager, but surprise surprise....not response! I guess we need to suck it up and at some point spend money on replacing the floors ourselves....or at least the 13 cracked boards. Fine!!!!! Now lets move on to our smoke detector.....anyone how was been to our house know that this goes off ALLL THE EFFING TIME!!!!! I was making popcorn the other day and it went off. Anytime our oven is used above 400, our smoke detector goes off. We again have had Stepper Homes come out multiple times to deal with this. They replaced the detector thinking that maybe it's faulty. That did nothing! We have asked that they move our detector as its right in our kitchen but were told no, it was done to plan so they aren't responsible. I sure hope our house doesn't burn down when our breaker is off......which is every time we are cooking!!!! We have lived in few new houses and have NEVER had such bad service. Please beware if you plan on buying a home with Stepper and don't think that New Home Warranty is actually there to protect them home owner....cause they aren't!