Used Brampton flooring for the first time. I visited their Toronto store which looks as they have just moved in. There was no one in the front of store. There was a woman in the back warehouse named Lina which asked me if I needed any help. She was amazing, she answered all my questions. She contacted me the next day that she could get the flooring I needed. I ordered thru the phone and went the next day to pay. Again great job. The only negative about Brampton flooring was that there was not enough staff on the floor. I visited the store 2 times and there was only 2 ppl working. This woman does everything. She is a keeper.
- Approximate cost of services:
- $3,300.00
- What could this company do to improve their services?
- Hire more staff. Felt sorry for the woman running around and dealing with everyone. It was a zoo that day.
- Company Response
Hi Nick. Thank you from all of us at Brampton Hardwood Floors for your top rating and 10-star score. Thanks also for your business new location located at 36 Gordon Mackay Road in Toronto, at the junction of Highways 400 & 401 (right beside the Leon's store). This new store is much larger than our previous Caledonia Road location, so with the vast amount of extra space it may seem like the existing staff is a little thin. We are currently looking for some sales help for store manager Lina and her team, but in the meantime please rest assured that they will always work hard to provide excellent customer service to our customers.