Myself and many neighbours have hired this snow removal company to plow the snow from our laneway. We each paid $100 for this service and the main person collecting the funds has indicated he paid $1100. However, this snow was not cleared properly. They have blocked the lane. They have blocked the fire route. They have blocked the city drain, and there will be flooding again (when the snow melts) as there was last year because of this. They have removed the speedbumps. They have blocked the pathway access. They have also blocked my daughters property who lives beside the pedestrian pathway. The company refuses to do anything about it, because "there is nowhere else to put the snow." Well, they should have considered that before taking the contract and our $4100. The service people on the phone are rude. The admin would not advise my daughter when she called who the owner was, or allow her to speak with someone in operations to discuss the matter. She was given no timeline for a response, but it was clear that they have no intention of doing anything about it. Now she is hiring another company to move the snow that we all have paid to have removed. Horrible company do not use and do not be fooled by reviews. I personally find the last reviews suspicious as many were written in August. Who writes a snow removal review in the middle of the summer? As for their response, what they said is not true at all. We carefully explained where the snow was to be placed, and it was not in that location it was on the north side. We did understand that the service was ploughing and not removal as they indicated removal costs would be $1000+/per snow fall. However, most importantly, where they have place the snow is a FIRE ROUTE for emergency access vehicles. This was carefully explained. This was a pedestrian path and city property and they are not allowed to put the snow there. If they couldn't plough the snow somewhere legal then they ought not have taken the contract. All previous years the snow was not piled there. We came back to this company because the company we used for the past 2 years would have to be reminded to come plough, but they never put the snow there. Finally, they replied to this posting and not my daughter's email complaining about the snow. I think that shows their lack of communication on the matter.
- Approximate cost of services:
- $4,100.00
- Company Response
These folks paid for plowing, not removal - they indicated where to plow the snow, and where to pile it. Their laneway is approximately 500ft long, has garage doors lining each side, and both ends of the laneway end in private property where the snow cannot be piled. We had a foot of snow, the snow was plowed, and piled where they requested. The pile, since there is a foot of snow, is large. They called us, saying the pile is blocking their laneway (even though they were informed that on a big snowfall, the pile would end up blocking the laneway, as there is nowhere else to put the snow), so we informed them that removal off-site is a separate charge, something not included in their contract. Well...they did not seem to take kindly to this, and hence here is our review - a 0 - even though our obligations to them were completely met. As for rudeness on the phone and being hard to reach, this is just absolutely false. Not only were we in contact with them via telephone, but also via email. As for being fooled by reviews, another falsity, as these folks have actually contracted us two-three years ago. They then switched to another company for the past few years, and now this year switched back to us. Unfortunately, even we couldn't make them happy!