The Brick has the worst customer service we have ever experienced. They made an error by writing the wrong expiry date on our file. The warranty was due Dec 2013 and we went to redeem the warranty at that time, as we knew this was the expiry date,but we were told to come back in a year, in Dec 2014 as this was what was written in pen on our file by the manager of the store. So when we returned Dec 2014 the manager told us we should have come a year ago, and there is nothing they can do to help us. They claim it is now in the hands of TransGlobal Services. It's a cash cow and they know it. When we contact TGservices they tell us it's up to the brick. So in other words no one takes responsiblity ...everyone passes th buck. It's absolutely disgusting!!!!!
- Approximate cost of services:
- $319.00