I purchased my bedroom set from Rooms furniture about 3 weeks ago, however the foot board didn’t fit properly with the rails and headboard. Immediately, I called the company and they had instructed me to take pictures of the faulty product and send it to them. After doing this one of the customer service reps, Jyoti, confirmed that they had received my e-mail and were assessing the damaged product. Within a week I received a new footboard, hassle free and fortunately it fit together perfectly. I have been sleeping on my luxurious king size bed for the past week now and I couldn’t express enough how happy I am with this purchase. Sales rep manisha and customer service rep jyoti were very helpful with the purchase, delivery and replacement of my damaged goods. Very Impressed!!
- Approximate cost of services:
- $3,499.00