Tiling Nightmare! Flooded our laundry room! ******************************************************* Nice guys -until we refused them a 2nd chance at re-tiling our upscale kitchen after botching the 1st attempt (crooked tiles, unlevel transition) then they threatened to walk off the job. We had many projects lined up for Rene but his easy going attitude soon disappeared when we told him we did not want to go through all the dust again in our new house! These guys might be ok for basements but according to the professional tilers we talked to “they knew nothing about tiling properly!” 1. Never checked if floor was level (it was), yet tiles went from 0" to over 1" of cement causing 18" tiles to dip & sink! 2. Never checking tile quality (installed crooked curved tiles -not rectified) 3. Failing to add extra screws into the sub-floor for strength & reduce possible squeaking. 4. Rene’s personal method of watering down grout “so it slides beneath tiles” is completely incorrect resulting in washing out all the colour! 5. Rene said he couldn’t help the tripping difference between hardwood and kitchen tiles -yet the professional tiler we had after him succeeded! 6. When we caught them dumping a pail of cement water down the laundry sink, they said it was “only water” yet you can see from the photo it was cement & clogged our laundry pipes causing 2 floods! 7. Left our backporch full of broken tiles, wire & cement! I also injured my hand badly trying to drill a hole for a water pipe that Rene had failed to do. Rene admitted he was unhappy with his tiling & told the tile store he would right the problem -but he refuses to honour his work & reimburse us for his damage ($3072.80 bad tiling job -$1760.54 his garage work = $1312.26 . When I said my wife & I would seek reimbursement from the court, His last comment was “lets go to court.” We will see Rene in court if he does not want to reimburse us for the damage he caused. Homeowners should not be worse off from the contractors they hire!. 1. Get project details in writing with deadlines. 2. Don’t use them by the hour even if Rene claims “it is a better deal” as it was $670 more! The only freebies came from us: cases of water, cookies, cds, posters...
- Approximate cost of services:
- $5,000.00
- Company Response
Mr. Knox,
Thank you for the feedback. At Royal Basements, we strive for customer satisfaction at all times, as seen in all of our other reviews. It is very unfortunate that you are unhappy and that our provider-to-customer relationship was not a positive one. The statements made in your review are contrary to our experience on that job site. We wish you the best in the future.