My husband and I purchased almost all of our home furnishings and appliances from THE BRICK (not many other choices in our small city) We decided to get the extended 5 year warranty which is very lucky we did because NOT ONE of the items we purchased from the brick lasted without falling apart or having something wrong with it. Luckily for the furniture items they did exchange items for us upon complaints - important to note that the "new" items we were given were usually just as bad as the initial items with many defects or problems... but the worst of the worst is the problem with our fridge - it is a fridgidaire higher end model with a freezer and refrigerator side by side - it has been having a severe problem of water freezing at the bottom of the freezer - like a HUGE chunk of ice and when the doors are opened the water melts and our kitchen ends up with large amounts of water which have leaked out of the freezer. The issue I mainly want to bring to light here is the severe incompetence and indifference of the "warranty company" (called Trans Global Warranty Services) which is situated somewhere in Mumbai India that the Brick uses (by the way: I never usually write reviews but the amount of stress and wasted time this company has cost me has compelled me to write something to try to warn others!!) I have been on the phone for the total of Hours and Hours with this company. I am stubborn and will not give up in cases like this out of principle but it seems I am now realizing that the more they stall the repair of our unit the more likely we will reach the fast approaching end warranty date in June of 2015 .. I have spoken to over 12 different people there. I have given my "story" regarding the problem with our fridge, my personal information, and my frustrations with the warranty service to SO many different people. They keep giving me (or try to give me ) false hope that they are "trying their best" and "so sorry" about my unending saga of trying to get the problem repaired.. they say they will need to call me back with information for the repair and talk to their managers (blah blah blah) and then NOTHING again.. every time I call I TRY to be nice and understanding but my patience is pretty much worn out! I spend full mornings or afternoons dealing with this! I l know whoever is reading this might likely be thinking its not worth my frustrations and efforts and time - you are probably right - but as I said before I am very stubborn and in my mind if I give up on this I am giving them what they wanted and letting the Brick "win" by not having to repair their cruddy product. I want people to know that they really should try to not buy from THE BRICK - their customer service is horrible and the company is shady. To have a warranty company based across the world with people in a call center in India who seem to not care less about your concerns and make up excuse after excuse for why they cannot help you is unacceptable for a company trying to gain favor among customers- RUN far from the BRICK and any company which uses TRANS GLOBAL WARRANTY SERVICES!!
- Approximate cost of services:
- $500.00