failure to attend service calls
Have just booked the third appointment for my furnace maintenance under the Home service protection plan. A "no show" for the first appointment in November. I was told I must have written down the wrong date. Todays appointment (60 days later was the earliest available) "was not dispatched properly"?? I am booked again for tomorrow. Let's see what happens... I had issues with both a new (re-packaged)air conditioner (it still vibrates too loudly) and replaced water heater (pipes banging against the duct work)installed two years ago. I am assuming there is a customer "hit list" for those who protest too loudly. Who does provide customer service anymore?
- Approximate cost of services:
- $1,000.00
- Company Response
Hi,
I'm a member of the PR team with Direct Energy. I can certainly help you get answers as to why your past two appoitnments with us have been missed. If you could email me your account details, and provide the two dates that your service calls were missed on, I can get an investigation started.
Thanks!
Crystalcrystal.jongeward@directenergy.com