Victor Petrescu from Aurora

Quick Fix Appliances - stay away! We reported a problem with our dishwasher and a technician was sent to our home to diagnose the problem. On January 7/2015, the "technician" (Allen – he would not tell us his last name…) came and ran a diagnostic to the machine and concluded that a part was malfunctioning and needed to be replaced. He checked on line the availability and he told us that we would have the part ready to be installed in two business days, gave us the price for the part and labour and we paid half of the total ($188). On January 21, 2015 (!), we have finally had the technician back, with the part, ready to install it… We are not going to mention at this point the number of times we called to find out what happened to the “2-day business day delivery promise”… Allen arrived at 5:50 PM (5:30 was the promised time…) and by 8:10 PM we had nothing solved with the machine… The bonus was the flooding of the under-the-sink cabinet with all the contents and the kitchen floor… Allen seemed to be unfamiliar to the dishwasher make-up as I was guiding him along to put “things” back together… At this point, I made a phone call to the company voicing my concern… The lady (unidentified) I talked to told me that I had to pay the technician regardless… After a few more attempts to put the puzzle back together, Allen gave up and told us that the company was going to refund the money we paid... NOT SEEN THE MONEY YET!