Well, everybody seems to love this guy, but I beg to differ. My Kenmore dishwasher failed to drain intermittently. Joe came promptly, cleaned it out, checked things, ran a diagnostic. He was polite & friendly, said it was now fine, left. The next day the dishwasher again wouldn't drain. I called Joe, he seemed really sorry, but said he couldn't help, must be the timer, told me I had to call Kenmore. {WTF? He knew it was a Kenmore before he came, if he can't get parts for Kenmore he should have warned me.} Anyway, I called Kenmore, they replaced the DRAIN PUMP (not the timer) and the dishwasher now runs fine. (They explained the pump was overheating, which was why the problem was intermittent.) On top of all that, Kenmore's service call cost less than Joe's! I won't be calling the Appliance Guy again. Sorry to rain on the parade....