We ordered a custom staircase and platform to replace our exisiting one with Goldwood Stairs . We wanted to go with a white oak finish in the craftsman style to keep with the age of our home. Getting a quote is a two step process giving us a preliminary quote sheet to work with then sending over a person to take measurements and final quote at time of booking. They were willing to schedule us in earlier to fit in with our renovations schedule. The receptionist Elena was very helpful with the details and making sure that what we wanted is what we got given the people who came to install our stairs could only speak Chinese. She also was very responsive with any email or telephone correspondences and helped us resolve some minor "detail" issues during the install. It took them 2 days to complete and overall the quality of work was good for the price we paid and they proved to be a "custom" shop giving us everything we requested.
- Approximate cost of services:
- $8,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?