Connie from Newmarket

Our family has used this company several times for various hardwood flooring needs. Their prices are very good and their installers are really amazing (and fast!). My only complaint is that I found the RETURN policy very dishonest as others have mentioned here as well. We were told that we could return unopened boxes of extra material (and thus were encouraged to buy 10-20% more than what we actually needed for waste) but when it came down to actually returning the extras, they had us leave the boxes with them cause apparently "the bookkeeper was out" so we could not get our credit. They signed our receipt for us to say that we had in fact returned it and said to call her that week to get a chq. They never returned phone calls, emails or even a BBB complaint since. So for this I would say be BUYER BEWARE. Not sure why they had to ruin the experience on this??? But no complains on product or installation!