Frank and Samantha in West Hill

We had a burning smell occasionally coming from our furnace that indicated a problem. We called a company that could not properly diagnose the problem even though they tried on three separate occasions. From their answers we could tell that they did not know what was causing the smell and they were guessing as to the cause while they told us it was not a major problem. Knowing that there was a problem with the furnace as the smell continued after they ``fixed`` the problem, we called Richard to get a second opinion. Richard quickly diagnosed the problem and did a full diagnostic on our heating system. He gave us all our options as to how to fix the problem and educated us with the pros and cons of each option. We were so impressed with his knowledge and professionalism we decided to replace our furnace and water heater as we knew we were in good hands. We also replaced the air conditioner as it would have to be replaced soon and doing it now would allow everything to be integrated properly. Richard never tried to up sell us on the more expensive models; he gave recommendations that best suited our needs. The installation went very smoothly. Richard and his team were highly professional and courteous. They arrived on time and treated our house with respect. They kept a clean work environment and ensured it was clean and tidy when they left at the end of the day. They provided regular status updates and answered all of our questions throughout the day. When they job was finished Richard went through everything that was done and showed us how it worked. We would highly recommend them.