IC from Toronto

I was charged a significant sum of money for an installation of a car lift that never happened I contacted the company for installation of a Single Post Platform Parking lift in our garage. They refused to come over for the estimate but asked for the measurements instead. I send them everything they asked for - measurements, pictures etc. Then the company requested a FULL payment before delivery. Contractors came over month later and they told me they would not be able to install the lift as the base of the column would not feet. The company refused to make any adjustments and offered a refund. However, they deducted $1,751.50 from the refund amount for THE DELIVERY AND INSTALLATION!!! Just to be clear there was no terms in our agreement that allowed them to act like that. What is more, they claim it was my fault the lift did not fit because I did not visit the store to check the materials prior to production. Not sure what the owner meant by that. Like it was my job and responsibility to consider every technical detail for Installation of the lift. What possibly could I know about the installation process in order to be able to understand would they be able to install it or not? The owner is very rude and it seems he is very sure he can get away with anything so he acts as he pleased. Now I must go to the court to try to get my money back. If you do not want to lose your money go somewhere else.

I purchased a house with sparlings tanks and I paid for two tanks to be filled up at house closing. They were notified of the house selling. Less than two month later the tanks were filled to 80% capacity again in the name of the old house owner and they shut them off because they were “out of propane”!??! The house was empty with heater set to 15 degrees and it seems extreme to use up two full tanks within 1.5 months. It was middle of December and if I didn’t come over on weekend I could have my house frozen ( it is a cottage I was not intended to visit it during the winter). Customer service is terrible. They only have 1-800 number and very hard to reach. Called them several times and was told repeatedly they were too busy to take a call and someone will call me back. Several times took my information but NEVER called. Finally I was able to reach someone by email and was able to change the ownership information. However, my problems didn’t end after that. I am on automated delivery because I do not live there and do not want to end up with the tank to be turned off again and I check them every time I come over. Today I came to the house and it was 6 degrees inside. The same story- the tanks were filled up and shut off because they were “out” of propane”. I complained to the customer service regarding this issue and it seems there is a solution for this - to monitor the propane level remotely. Hopefully this will work out and we will be totally happy with their service. A quick update. I was told they will take care of it within a week. More than three weeks passed and nothing was done.

We had a break in at our home and wanted to increase security on our home. I found Pre-Lock on the internet and Brian came out to our home and did a security survey. The work did included high security locks as well as reinforcements on all our doors and security film on our windows. Brian was onsite with Michael and Jason while the work was being done. We found all of the guys professional and courteous. We would recommend them to our family and friends with confidence.