Joanne F. from Toronto

Ken and trainee Murali arrived this afternoon to perform the first annual maintenance on our water purification system. They were running a bit behind and I received a call from the office (before the end of the quoted time window) to advise of the fact - nice touch! These two gentlemen were entirely pleasant. Ken was amazing at explaining what he was doing (even though he must have done it hundreds of times before!) There was some waiting involved while the disinfecting was taking effect so I asked Ken about an issue I am having with my bathroom faucet. He explained to me what was causing my problem and how it needed to be addressed. I was grateful of the additional knowledge he was able to share with me (even though it was not in his job description!) I now feel confident to find someone to help me with this issue. The annual maintenance was completed efficiently and I was, in fact, a nice break in my day. Great customer service guys!

Igal had great reviews, so I made the call. I can tell you that it is all true! He is fast, efficient and flexible ... he was able to fix a number of small projects that have been undone for sooooo long, with a minimum of fuss. I am making a list for next time! He is the handy guy my guy isn't!

These folks are terrific. The install took longer than hoped owing to a very tight space under the kitchen sink and a broken cabinet accessing the space which, we learned, needed to be fixed before the install could be completed. They hung in while I had this fixed and cheerfully reappeared later. I trusted Dave's advice as to what was required and enjoyed Scott's cheerful demeanor during the install. Looking forward to seeing him next year for our annual maintenance.