My appliances were bought by my builder from the Brick. I heard horrible things about the Brick from so many people and all of the horror stories are true. I will never knowingly buy anything from the Brick knowing that I will have to deal with TransGlobal. Their 'customer service' reps are useless, they don't seem to enter accurate notes or keep track of them. I've had two appliances break on my and it has taken 2 months average EACH TIME they had to be replaced. Each time I was tempted to just buy new appliances to avoid having to deal with this god-awful company. Thankfully the technician who comes out is great but the company is garbage. If i could give negative stars I would.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- hire better customer service reps - ones that understand what you are saying, don't spend pointless time going through irrelevant info (why are you constantly repeating my work order number and the serial number for my appliance??) and who actually sound sincere when they pretend to care about your issue Understand that one's purpose in life is not to sit around waiting for someone to show up to find out within 5 minutes that they can't fix it. I can't just repeatedly take time off work in hopes that the machine may get fixed Follow up/through - I was told 3 weeks ago that I would get a call when the part came in so an appointment could be scheduled. Heard nothing so I called last week. Told that I would get a call to set up the appointment - nothing. For each issue I've had, I've had to call to follow up on what they've promised.
- Any advice to offer fellow homeowners facing a similar project?
- Find a different company If you're stuck with a warranty like I am - find patience and good luck to you - you'll need it.
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