On Friday Ben came to investigate a hot water drip that had turned into a steady stream in the upstairs bathroom. He was able to ascertain the source of the problem which ultimately turned out to be that the hot water tank was very old (true) and needed to be replaced. He fixed the problem on the faucet end of things, and replaced the tank and piping. As it turned out, had he just done the temporary fix in the faucet area, we would have ended up with a flooded basement when the hot water tank finally gave up the ghost completely. Ben was able to show me the signs that it was imminent and said he was surprised it hadn't happened yet. The entire time, he was courteous and efficient, which really put my mind at ease. When he was done, I asked for his business card because the next time we need a plumber, or have a friend who does, I won't hesitate to call upon Ben again. He was respectful, very trustworthy, and awesome across the board! :)
- Approximate cost of services:
- $1,900.00
- Company Response
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