Nkwad from Calgary

Our furnace started dying during the -25 degree cold snap last week and we couldn't get our house warmer than 16 degrees. We have a 3 year old and a 5 month old, so we needed to do something. When I called Action, they initially were booking 2-3 days out, but when they realized we were repeat customers (they installed our AC a few years back) and that we had an infant in the house, they squeezed us in that day. Our furnace was 23 years old, and while the technician told us he could repair it, it was going to be expensive so he suggested we consider putting that money towards a new furnace. We agreed. They came for a quote early the next day. In the meantime, the tech did a temporary fix to get us some more heat while we figured out what furnace we wanted. We always do our due diligence so we received a total of 5 quotes for a furnace and humidifier installation. Action's Comfort Advisor was very knowledgeable, up front on what was included in our quote and what we needed to consider when getting quote from other companies. That was very helpful as some quotes came in for just the appliance price, but when I confirmed if permits and work needed to bring vents to code, those weren't included in their quotes even though we discussed the work at my home. I found that some of the other vendors were very deceiving in how they wrote their quotes. Because of the info our Comfort Advisor gave us, we were able to ask the right questions. Action wasn't the cheapest but they weren't the most expensive either. Since they are large and have a strong network of vendors, we got the furnace brand we wanted wanted with the quality service and warranties Action offers. What I appreciated was that I knew exactly what I was getting from Action. The professionalism of the two installers was great. They were clean, personable and did the work quickly. Before leaving, they walked me through all the work they did and made sure I understood how to work the furnace and humidifier.

Bruce and his colleague came to clean our ducts. They were on time, extremely polite, communicative and tidy. At the end of the service, they turned my furnace back on, yet it didn't work. But, they resolved the issue even though it was unrelated to the work they did. I would definitely recommend them and use them again.