Reviews

10/10

I was very happy with my basement renovation. Mike was always very helpful and pleasant, when I had questions concerning the job. I really appreciated this, because I had just let a renovation company go, because the quality of their work was so bad. I forgot the name of the installer who laid the porcelain tile throughout the whole basement, but it was the best tile job, I have ever seen. I have already recommended 310 reno to friends.

Approximate cost of services:
$17,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you Joanne for taking the time to share these kind words about our team.
It was a pleasure to put a smile on your face as it always is when we put a smile on a client with very discerning eyes and tastes, especially; given the fact that you are a very handy and capable DIYer.

Sincerely,

Mike, Arie, Oleg and the entire 310RENO Team!

ps. Oleg was your tile setter ;-)

0/10

I had a very bad experience with this company. I was very upset with the quality of the work. It was an absolute nightmare. Early into the job, I asked them not to return and unfortunately I ended up loosing a few thousand dollars, because I paid too much up front. I hired this company because I thought that I would get quality workmanship, because of all the good reviews. When I called the owner to complain about the quality of the work, he was loud and spoke in a very unpleasant way.

Approximate cost of services:
$25,000.00
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Company Response

Hello,

I am the owner of the Company and I have never spoken to someone named Joanne regarding inferior work. Nor do I ever speak to clients loudly or in an unpleasant manner. Perhaps you meant this for a company that has a similar sounding name as ours?
If this review was intended for our Company and you would actually like to speak to me - I am always available to ensure the happiness of our clients.
Simply call our number and ask for me or email me directly at dan@homeimprovementpeople.com
We did not win best of Homestars for 15 years in a row by behaving and underperforming as this review describes.

Dan

10/10

The first time we used Plutone plumbing was to remove old tub (heavy) with new tub, drains and shower system. Ray did such a great job that we had him come back for another job. We are finishing the basement so we had Ray take out all the old plumbing and move the water meter and do the plumbing for future laundry room and bathroom. Again, Ray did a great job and was very patient and polite. We also got a quote from two other plumbing companies on homestars that were double the price. I am very happy with Ray's work and highly recommend him.

Approximate cost of services:
$10,001,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

Nice showroom and the layout makes it easy to view the tiles. Good selection of natural stone tiles and modern polished porcelain tiles. The owner Tony, is very pleasant to deal with.

Approximate cost of services:
$1,300.00
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Company Response

Thank you for your feedback. We encourage both positive and negative feedback from all of our customers, even when we fail, but especially when we succeed. This situation is unfortunate for both parties. We understand that you were referred to Sarana Tile by a family member who purchased the same tile which was used a few years back. In this situation, we exchanged the tile for you, even after a few months of it being in your possession and not to your standards. It was our belief that the exchange would have made things right and to your satisfaction, however, we regret to hear that you are not satisfied after our attempts at correcting the matter. Our apologies in your experience.