MG - Woodbridge

I would love to tell you about the quality of their work, but I can't, because I have been waiting 12 weeks for windows that were promised to me in 4-6 weeks, and they still have not been able to confirm an installation date. I went with this company because I wanted Window City windows, and they are a Window City dealer. I ordered in mid-september, and the contract states that it is a “RUSH” order that should be delivered in 4-6 weeks. I dealt with Michael, and he was very aware that we were in a rush as we needed them installed before we moved in. He was very professional at the time and we thought we were dealing with someone who would stand by us. He told us he would try to get it done within 4 weeks, but 6 at the latest. We signed the contract on his assurance. This means that our windows should have been in our house by the end of October at the latest. It is now December 4th and I have been waiting and waiting and waiting, spending my time and energy calling/e-mailing the company to following up. I have been waiting for calls that don’t come when promised, I have been waiting for someone to give me an installation date and still nothing. I have presented them with alternatives including canceling the contract so we could both get out of this mess, and did not receive a repsonse. Save youself the headaches, use a differnt company that has a better rating on HomeStars... and wish me luck with getting this resolved. If you are about to do buiness with this company and would like the work done soon, you better think twice and be suspect of promises.