Joanna from Calgary

Delivery costs seem reasonable, but it's because you will get awful service. Had my delivery rescheduled and had nothing but rude representatives the entire time. We also had not known when the driver would come the first time and they NEVER called us to let us know they were there. Driver said they could wait 10 minutes so I could zip on over then I received a call right from an Ikea representative after saying that they are leaving after they told me they could wait 10 minutes. Then I had to reschedule and had to pay a $60 delivery fee. Then the next time they were supposed to come. I booked it for a Tuesday then they call me and say they cannot do Tuesday and have to do Wednesday. (Okay fine) Then they change my time without telling me from 12-4 to 1-5. Then the day of I received a call saying that the truck broke down and we will not receive our product at EITHER time frame. (Things happen that's okay) So to avoid having us stay there for 12 hours anticipating the shipment we had the agent request a call an hour before. This NEVER happened.They arrived and didn't call but we had someone there (Thank god). THEN the driver dinged my garage (was rude about it did not apologize or anything) Then second of all the cabinets I received were NOT the right ones. I had ordered the high gloss white but received BLUE cabinets. Asked them to return it and the delivery men did it reluctantly. I waited this whole time for BLUE cabinets which now that part of my project must be put off. Rude agents from Ikea and the delivery team (Calgary) where neither of them are coordinated. There is lack of respect for the customers and lack of communication in ALL departments. If you can do not waste your time getting things delivered. PICK THEM UP. Ikea is only good for the price NOT the service. - CALGARY ALBERTA