We had hardwood floors installed by builder and they used Mercier hardwood, we wanted to match the 2nd floor with same color, so went on Mercier's website and saw that Amazon was one of the authorized retailer. Sales rep was helpful and we decided to go ahead since price was reasonable. The guys came to install, they got it done in 2 days but both days they were late half an hour which wasn't that big of a deal. The thing that was more concerning was that after installing the shoe molding, the edges of where they cut the molding was exposed, the shoe molding is white in color, and our existing molding is also white, but now those edges are brown. It looks obvious because they're right at the edge, there's no hiding it, plus the nail heads of the nails used to hold the shoe molding in place was showing as well. I messaged the sales rep to ask if these weren't supposed to be painted to cover the edges and nail heads, but he told me that negative nail hole fills and paint is separate and they do not do that. Also certain areas where there's gaps between the shoe molding and our existing molding, so over time, I can see it probably collecting dust. This is the 2nd time we've ever installed hardwood floors, and we just assumed the paint and nail holes would be covered because last time we installed floors, they were all the same color and nails weren't showing. So now we have to buy a can of white paint to cover those areas.
- Approximate cost of services:
- $6,800.00