zeek from Toronto

I paid thousands for new windows in the entire house from this company in Spring. By the time winter rolled around, we noticed serious drafts coming in from certain windows and realized they hadn't been sealed properly. We tried contacting them over the course of about 2 years and they just kept giving us the slip (wouldn't call back, saying someone would come by, etc). When I finally got serious and contacted them until I managed to get a response, it was that they were not responsible because it wasn't reported immediately. We are not experts, which is why we hired a 'professional' company to install them...we couldn't have known the problem existed until it was cold enough to feel it (at least 6 months later). Anyways, its an easy fix, but the fact that this company isn't willing to take responsibility for something the salesman repaetedly 'guaranteed product and INSTALATION' when pitching to us is unbelievable. Its also a really bad sign when a company is willing to upset a customer over a few bucks.