Moore, Toronto

Though my move seemed to go well and timely, I soon found that one of my boxes was missing. When I called to ask if the movers found anything I was mistreated on the phone. Immediately the guy started in on how I can not accuse the movers of steeling, and that it was not their problem and that it was my fault, even though I hadn't even fully explained the situation. Obviously they have dealt with this before. I tried to explain that the truck was continually watched when the mover were inside at both the pick-up and drop-off locations, thoroughly checked when the move was completed, that I had gone back to the pick-up location to double check, talked to neighbors, and contacted the new buildings property management. All I wanted to know was if they had found it. I am incredibly upset, not only because an entire box of my belongings is missing, but because of how rude and confrontational they were. I don't feel that the situation is resolved but now they will not return any emails or phone calls.