Monica in Etobicoke

My furnace had not been working for four days and I was feeling frustrated with my existing service technician as he wasn't able to fit me into his schedule. I needed help. I contacted Goodman Canada and they gave me Dave's phone number. I called Dave late on a Friday afternoon and discussed the problem. He immediately went into action and advised that he would be able to help me and was able to fit me in his schedule the next day. He also picked up the parts late Friday so he would be prepared for the appointment. I greatly appreciated his support and readiness to help me.