Customers are required to obtain product from Bins, which I did. When I opened two cartons with the same item number I discovered that instructions and parts were missing from both - obviously re-stocked products. What a complete hassle trying to resolve this error which was not mine. I get the impression Ikea deliberatly frustrates anyone trying to reach them. I spend way too long on hold only to be given the run around. In fact I'm writing this while on hold - I still have not received a replacement for an item I returned Oct 16th. I'm not even going to go into detail - I'm sure others have similar stories. I'm just totally disappointed in Ikea, I generally like their inovative products but without acceptable customer service, even reasonably priced mechandise becomes to costly to purchase at Ikea. Hopefully my story will end well - and soon cus I'm very tired on being on hold
- Approximate cost of services:
- $75.00