As soon as I phoned customer service about the problem with my furnace, they made an immediate appointment for a technician to come out and take a look the same day. Technician was thorough, and checked my furnace for problems. Parts had to be ordered. The following day, someone called from Enbridge to make sure we still had heat as the parts were going to take a few days to deliver. I was assured that If I lost heat, someone would come out immediately to look after us. A few days later I received a call telling me when that parts would be delivered. When that parts arrived I called to get an appointment for service. I was given a immediate appointment for hours within my call. The technician came, installed the part and left. Everything is working fine. Thank you Enbridge for your customer service. I am unsure what the cost would have been to repair the furnace without Maintenance Plan, but I am sure it would have been more then what I am paying for the plan.
- Approximate cost of services:
- $500.00