Amsteam came to remove two stains from our carpet that is only a few months old. The stains are gone but the entire basement carpet is now streaked with machine marks. It looks like too much solvent was used. Looks terrible. Amsteam closed for weekend. Left messages. will revisit review next week. Not impressed. One week later: Todd returned today and did a very nice job. The wand stains were removed. He left us a complementary bottle of stain remover, and did a complementary scotchguard treatment. He also used a carpet grooming broom which made the carpet appear like new and no marks. Can now highly recommend this company. Thanks to Todd and Siobhan for their understanding and quick response.
- Approximate cost of services:
- $100.00
- Company Response
We are very sorry to hear that you did not have the AmSteam experience. I understand one of our representatives have been in touch with you to make it right. Your feedback is very important to us and we do look forward to fixing this issue with you. AmSteam strives to ensure that each and every one of our customers are happy and satisfied. We will work with you to see what happened.