Great service during the install, I even recommended him to multiple clients, had them in my yard showing off the great work. But now that the composite deck is lifting Dany has abandoned the job. Been calling him for over 2 years, always get the usual responses, I’ll be there next week. NO SHOW, every time, very disappointing. It’s a real shame some companies forget their clients. Watch for this if you decide to use Custom Deck
- Approximate cost of services:
- $15,000.00
- Company Response
joe, thanks for the review. we never neglected you. we do not warranty materials, we warranty our workmanship. your composite carries a 25 year warranty, I did the homework for you and called them, there is a new solution to this an I explained it on my visit to your home yesterday, as the composite company recommended we will rectify this in the spring,
again, sorry for the inconvenienced we may have caused you,
your deck after seven or eight years looks amazing,
thanks,
Dany,