We needed to lower a concrete walkway at the side of our home because water was getting into the basement. We decided to install an interlock walkway and used Bur-loak. Mark was fantastic and provided above-average customer service responding promptly to my initial call for a quote and was there to answer any questions we had during the process as well as provide explanations for things that came up. We did have some communication issues during the project and we felt as though the crew on site was trying to rush the project to get it all done in a day. Also, ensuring a clean worksite during and after the job needs to be more of a focus for the crew on site. The finished product looks good and we are happy with the look. Ross and Tony came out to complete the project and were very professional and did an excellent finishing job.
- Approximate cost of services:
- $4,900.00
- Company Response
Hello Jeff,
Thank you for your response and review.
Sorry we did not keep the site clean for you. We don't tend to do a full clean up until the job is finished. Since it gets pretty messy when we do full demolition work, particularly when we found industrial grade re-bar that we were not expecting. It is also the reason we do a walk-through with the client when the job is completed to make sure there was nothing missed and the site is in order. It is important to set client expectations and we should have been more clear on that. The site was cleaned up when we were finished but we will endeavor to be more diligent.