We had an alarm at around 2pm one day while I was out of the country. My wife was contacted by Alarm Force and informed about the about the alarm. Even though we are paying $3.25 per month for "Gaurd Service" no one responded and my wife ended up having to go into our house by herself to determine if there had been a break in or not. The next day, we had another alarm. Again, Alarm Force did nothing other than leave a voice mail message on both of our phones. No private security showed up, no police showed up. We know that no one showed up because we have a number of video cameras set up around our house connected to a digital video recorder. UNBELIEVABLE!!! We might as well not even have an alarm system! We tried a number of times to speak to someone in customer service at Alarm Force and we also left voice messages with our phone numbers. More than a week has passed and no one has returned our calls. We're going to talk to a lawyer tomorrow about our case for breach-of-contract as Alarm Force have clearly breached their contract with us and have failed not once but twice to fulfill their obligations.
- Approximate cost of services:
- $37.00
- Company Response
Hi Joe,
Please email marketing@alarmforce.com with your account information (Full Name, Address and Telephone Number) and we will look into this right away. We apologize for any inconveniences. Thanks,
Matt