Reviews

0/10

Save yourself endless hours of stress and difficulty but not ordering anything from Sear's that you expect to be delivered when they say they will. Dealing with them is a nightmare. Left hand does not know what the right hand is doing. Huge waste of time and deplorable customer service. Their inventory management is a joke. (Shows in-stock when you purchase then absolutely NOTHING was ready for delivery). I got 2 messages the day before planned delivery. First voice mail msg was "items have not arrived and won't be delivered", second msg to remind me of my delivery. Nothing was available and they had no clue when it would be. When I said "forget it, cancel the order" their so-called customer service actually said "you can't cancel it - just wait for it to arrive and then refuse it"! Save yourself -- don't deal with them.

Approximate cost of services:
$800.00
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10/10

Laird & Sons is great. Superb customer service. Twice I need help on a weekend and got a fast response, great service and very competitive prices. Highly recommend them. I won't call anyone else for heating and air.

Approximate cost of services:
$3,400.00
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Company Response

Hi Bonnie,
Isn't that the best? Fast, great, weekend service with competitive prices !!! We appreciate our customers and take care of them 7 days a week. Thanks for calling Laird & Son !!!