Christopher Harris from Toronto

After being a loyal Rooterman customer of 15+ years, who has referred others to them, we are very dissappointed and angered by their recent work on our home. We needed our sewage line replaced under the house out to the city connection. To start with the crew they sent did nothing but complain the about the job for the whole three days they were on site. It was obvious our work was subcontracted out to small operator. We let the the project supervisor know that his team was rude to us and did nothing but complain. They also placed the clean out access in the middle of our lawn not where it originally was which was close to the house and out of the way. Begrudgingly they came back a week or so later to move it. A few days later my next door neighbours (who are friends of ours) mentioned that their basement was backing up with sewage. They called in a plumber of their own and began to have their line replaced. Two days after their work started it was discovered that their line which connects to our line in a Y connection had been blocked by Rooterman when they inserted the PVC sleeve through the old line. We contacted Rooterman immediately they sent out the supervisor who was on our job. He confirmed that was indeed what happened and it was their fault. However, he said that we should have called them when the back-up happened at our neighbours house. I told him "how would we know that the houses are connected together that's your job to know." He said they did know that houses in the neighbourhood are like that, but we should have called them anyway. With our lawn open again we discovered that the clean out line had been installed incorrectly by Rooterman. We insisted it be done correctly. They assured us they would, but they were not happy about this as they spoke with us in a short and irritated manner in person and on the phone. By this point my neighbours must get their work finished as they haven't had a sewage line for close to a week. Their supplier finishes the work and Rooterman's owner Barry says he will speak with the other company owner and my neighbours to work out a deal to cover this botched job. Barry does not strike a deal with the other company and offers my neighbours a rediculously low amount in compensation. My neighbours show a williness to be flexible, but Barry chooses not to be and barely raises his offer. Our neighbours have been forced to take legal action against Rooterman and probably us. Meanwhile, our basement has never leaked no matter how hard it as rained in the 7 years we have owned the house. The first big rain after our work was completed water begins pouring in from around the concrete patches Rooterman put in when they did our work. I have the video and will post this as well. We call Rooterman and they assure us this will not happen again and to call them if it does. Meanwhile, we've been waiting to have our clean out line attached in the same place it was originally. Finally after constantly calling and emailing Rooterman to finsh the job they send someone. They dig then fill the hole back in again saying there is loose earth and lots of ground water underneath our porch that needs to be filled in. So we wait to have them come back to finish the work. My wife continues to try to get Rooterman to finish their work, but they have not sent anyone in the last month+ even though they promise to on the phone. I am deeply dissapointed in the lack of responsibility Rooterman has shown in this fiasco. I own a business myself and I would never allow a client to be treated the way we have EVER! I would be ashamed to conduct business the way Barry and Rooterman have. DO NOT USE ROOTERMAN!