Chad from Calgary

I cannot believe a company is able to continue running this way in this day and age. We ordered kitchen appliances through Trail back in April. We are still waiting to have one of the appliances delivered and installed. From day 1, the day they gladly accepted our deposit, the process has been a joke. The salesperson told us it would take 6-8 weeks for product to arrive. Week 7 we get an email stating they need a signature to have our hood fan sent into production. We are told that our 'other' appliances will be in shortly, however, the hood fan will take 8-10 weeks from this point. Hood fan arrives 4 months after original order. Keep in mind we had 3 installers come to our home to install it when it still wasn't here. ???? Finally it arrived. End of August. Installer picks it up and realizes it doesn't fit properly. Contacts Calgary store and requests the hood fan stack get cut down 10". We confirmed with manager by the name of 'Art'. He asks us to bring in the stack to get cut down. We take it in same day to prevent further delays. 2 weeks later we get a call from Trail installs. They want to book in the install. We request the installers they used on the last attempted install return. The installs department informs me that it won't be possible as that installation crew was contracted by Trail and they didn't want to pay an outside contractor addition trip fees. We did not accept that excuse. Installed then gets booked in for install. Installer contacts us morning of install to inform us that upon picking up hood fan stack, he realized they did not include the tabs on the stack which are used to screw in the stack to the ceiling. Installation cancelled for a 5th time, stack goes back to Trail. 2 weeks later we called and left s message with Art, the store manager and leave a message requesting an update. Almost 6 months after ordering....we still have not heard from him. We own a construction / design company in Calgary and have recommended dozens of our clients annually to Trail Appliances. After this pathetic experience on how poorly this company operates, we will no longer be doing this. Did they offer us any form of compensation? No. Have they gone out of their way to make things easier? No. Does it take less time to build a home from scratch than it is to receive an appliance from Trail? Absolutely! Don't waste your time going here. We are going into October and still waiting on this from an April order. With any luck, my children may enjoy it long after I've passed and left them the home in my will.