cross Canada move of furniture
Communication with customers is definitely not this company's strong point. This company was very responsive and competitive when I was investigating quotes for shipping 1000 lbs from Toronto to Edmonton. As soon as they took the deposit, the communication ceased and I had to track everything down. I wasn't informed of the shipment pick up until I emailed them. It was very challenging to get them to even estimate a three day delivery time, which wasn't met. On the final day of my estimated time, I was told the shipment would be at least another week. Once I tracked down the apparent driver he was not helpful although finally did manage to perhaps commit to a scheduled time. I will know more when it arrives. I have emailed my contact a number of times, and the response rate is dismal.
- Approximate cost of services:
- $1,500.00
- Company Response
We would like to apologize that your move has been delayed due to the unfortunate situation of your drivers truck having mechanical problems. These situations do arise from time to time and we do our best to get shipments off one truck and on to the next one without much delay.
As a compensation for being delayed we have discounted your move by just over 25% and it has been deducted off your final bill which you will receive when your shipment arrives this weekend.
Enjoy your new residence in Edmonton.