Mari from Toronto

We purchased a house and inherited a lease of a tankless boiler from MorEnergy, which has since been bought out by National Home Services (NHS). The lease was through Maxium Financial. NHS is easily the most unprofessional company I have had the displeasure of dealing with. Firstly, they nearly always have "longer than average call volumes" - so count on waiting on hold a long, long time. Secondly, I have never been given such an incredible run-around by a service company. Our boiler has made a loud screaming noise ever since we bought the house. Over a 2-month period, NHS visited 5 times to try to repair it. Each time they made us sit around for a 4-hour window and showed up near the end (twice, they were no-shows entirely). After 2 months they were still not able to repair the unit. They then refused to let us out of our lease, insisting we had to sign a new contract with them to get a new boiler. I escalated it to their management and response times were extremely slow and full of red tape and run-arounds.

Augusta Movers was recommended to me by a good friend, and I was glad she did! They were very professional right from the start. The online quote system was super convenient (and accurate), and Dinko was very responsive. Nick and team arrived for our move right on time, and I was very impressed with the care and attention they took. They put protective mats down on our floor, and wrapped all of our furniture. They were very careful not to nick the new paint job in our new house, and nothing was damaged. The total time was about 6 hours, very close to the estimate they provided.