Johnny K in Etobicoke

We recently had our master bathroom renovated, and we'd like to thank Don and The Candu Group for a job well done. We love it, and appreciate the job so much that we won't hesitate choosing Don for another renovation or for recommending to our family and friends. We'd settled into our home only a year ago, but knew the bathroom would be the first thing to get a makeover. The room is about 5'x9' and showed its age for a typical war-era home. (the photos pretty much explain it) Don was receptive to what we looked for in a new bathroom, and offered suggestions that suited our taste rather than pushing his own. We liked that, especially after some bad experiences with other companies we'd interviewed for the job. Don doesn't double-book his projects and was present each day until the bathroom was completed. The job went ahead as scheduled, and it was a pleasure coming home to a clean area as Don’s crew ended each day vacuuming-up and being as least intrusive as they could. That was fantastic, because we didn’t feel like we were sacrificing our routines until the renovation wrapped-up. Lastly, the project was completed on time and on budget which is another thing that we're thankful for. Courteous, Concise and Customer focused are words we'd use when describing Don and The Candu Group. Thanks Don, and great job! You and your team deserve it.

This is my second experience with Waterworks Plumbing, as well as my second review of their services (12Oct'09). I'd like to thank everyone for assisting me with a broken shut-off valve which needed replacing last week. With spring now in full swing, I'd turned the water back on for the outside garden hose. Unfortunately, the shut off valve in our basement was the original, and finally wore out causing water to leak from it quite rapidly. This occurred around 3:30pm on a Friday afternoon, so I wondered how much luck I'd have getting the problem fixed right away. Fortunately, I was able to speak with Lauren at Waterworks and explained to her my predicament. I'm sure they receive these calls often, because Lauren assured me that someone would arrive at our home quickly to address the problem. Well, it didn't take long for George (plumber) to respond, and with the replacement parts already with him, he installed a new shut-off valve in no time. Great job George, and thanks again to Waterworks Plumbing.

My wife and I recently moved into our new home and soon discovered we were also buying into some plumbing problems the previous owner had left behind. Thankfully, there’s been nothing serious so far, but the first inconvenience was a dripping shower head that we wanted to correct right away. I want to extend my thanks to the staff at Water Works Plumbing for their help and for a job well done. I came across the company while browsing HomeStars, and I quickly chose them after reading the reviews offered by other customers as well as the responses from the company itself. I was impressed from the beginning, as their office received my call quickly and had their staff at my home by the next morning. Mike and Jeff were great, and identified the problem right away. Before any work was done, the options were explained to me as far as repairing or replacing the faulty tap without any pressure to buy into new hardware. I chose to have the controller repaired, so Mike took it out to his truck and had it fixed in no time. I was glad to see he had the parts on hand, which made the work go quicker. As that was going on, Jeff was good enough to walk me around some other plumbing matters. As I’d mentioned, we’d just bought our home, so we still needed to locate shut-off valves and other connections in case we ever come across a problem. Both guys were eager to help, and went from room to room looking at the existing plumbing and offering their advise on what was good, not so great, and what should be addressed right away. I appreciated Mike and Jeff’s help, so when Water Works followed-up with me less than an hour after the guys had left, I pointed out how pleased I was with their work. Good job everyone. You have my thanks, and I have your business card so I’m sure I’ll be calling you again down the road.