Last week, our children were surprised with a little black and white kitten. Which as of today I have decided was appropriately named. (Alice), our tiny kitten reminded our children of the hatter, and Cheshire Cat from the classis Alice in Wonderland ( I'll fill you in in a moment). I woke up at 6 am to a peculiar scratching against metal. I rushed around trying to find where the sound was coming from, to find that our Alice, had indeed fell down the rabbit hole, and into a Wonderland I am not sure she wanted to meet. I my self was in a silent panic, as I tried to figure out how to get her out. In light of calling several places without any luck, I came across Orsan Air. I called and spoke to Frank, who tried first to help me hoping not to have to cost me any money. I figured because she had already been down in the duct for a few hours, and I didn't know her health status I couldn't take any chances. Frank sent in the call right away. He was concerned, and helped me learn my way around the furnace and duct work. While I waited I called my brother in Law Matt. After a while my brother in law came and we were sure we knew where she was. With the great help of two wonderful technicians, Taylor, and Brandon ( who showed compassion), We located Alice, and were able to get her safely out of the duct work. (Catastrophy) as my husband had put it was solved, and our Alice was safe and sound. Unscathed from her undoubtedly bumpy journey, a little dusty, and in need of a bath, a little scared, although was back to her curious bouncy self in no time. A job Very well done! Now that I know that Orsan Air will go the distance to help a client, I will be recommending them. They seemed to be the only company willing to figure something out, and who wasn't well out of the area, or without the man power available. Little Alice I hope will not be returning to Wonderland anytime soon. ( other wise her owner (me) may become as mad as the Hatter. She is certainly as sneaky as the Cheshire Cat. Thank you to Frank, Taylor, and Brandon, you may not know how much your time meant to our family. And my husband was very relieved to find her safe and in excellent health ( aside from some dust bunnies). Sincerely, Anita
- Approximate cost of services:
- $111.87
- Company Response
Thanks for sharing your experience Anita. Your review style was a very entertaining read! We are glad everything worked out well for "Alice" the "Cheshire Cat". All of us at Orsan Air are very happy and proud everything turned out well. We look forward to servicing you in the future (hopefully not with the same circumstances!). Frank Orsan - Orsan Air Services