Kevin & Anne from Calgary

We were impressed with the professionalism of PLANiT when we first sat down with them to discuss our basement project. Price quoted was in range with the other companies we looked at. We were happy to go with PLANiT, as everything was organized and well communicated with us during the planning and design phases, especially by Don and Arnold. Arnold had some great ideas for designing our wine room and creating some more storage space for us. The construction guys that came in were also respectful and courteous. We are overall happy with the quality of the basement. Despite all those positives, we are disappointed to give a poor rating. We are now in week 27 of a quoted 8-10 week project, and we are at a point where we have to call and text everyday to get any work done to complete our basement. We’ve repeatedly texted and called our project manager and the office to finally complete the project. Repeatedly hearing “it will be done this week” means absolutely nothing to us and would have much appreciated hearing the actual truth to what was going on. We went with Plan It because they seemed well organized and professional; to have this line thrown at us every week when we have been patient with them is extremely insulting. PLANiT literally has just a few easy things to finish off our basement and we can’t figure out why it has taken this long.