Ron Boucher from Saint Lazare

Buyer be ware! Horrible customer experience if you try to cancel! Alarm force is great at selling their product and the service was fine as long as I used them. The issue came when I tried to cancel. It was the most horrible and unethical behaviour I have ever seen from a company. To start alarm force will not cancel your account verbally over the phone. They require written confirmation (although they take sales over the phone.) After receiving written confirmation they refuse to cancel your account and continue to charge you for service until equipment is returned. We made the mistake of returning all equipment except one piece we could not find. Alarm force unilaterally decided to leave the account open and continue charging for service. (please note I have now returned hardware but would have understood had they simply cancelled the account and charged me for the missing hardware). After numerous attempts to get things cancelled I finally gave up and stopped payment on my credit card. They have now continued to bill me for close to a year and my account has been sent to a collections agency!!!! They acknowledge I cancelled, they acknowledge I did not have equipment to use the service but refuse to credit the account for service I could not use and refuse to resolve things with credit company! I have offered to pay interest on the one piece of equipment that was not returned but they insist on ripping me off for service I did not have. It is impossible to speak to a manager you get redirected to voicemail and then called back by a rep and god forbid you call after 4 because apparently no managers work. Steer clear!