Driveway repaving and leveling of interlock walkway
Horrible experience with site supervisor, I was yelled at with tons of profanity in front of neighbors and my 7 year old son!!!! I have been in the contracting business for 23+ years and have always remained polite and professional with my customers and subcontractors and NEVER experienced anything like I did when a senior working from Nortown returned to complete an incomplete project at my home. I met with Sam the owner when he provided me a quote and although he was more expensive than another guy I felt comfortable with him and his experience and did not negotiate the price and agreed to procced with the job. Workers showed up, about 7 of them, all was going well with the paving but the supervisor, I didn't get his name, was having issues with relaying about 50sqft of interlock stone that wasn’t going in as easy as he thought. He was cursing and making comments about "cheap bricks". He left two junior workers behind to finish the job but refused to leave the machine to tamp the stones flat and said it wasn't required. I have done a few interlock jobs over the years and avereyone knows that once you lay the stone you need to run the tamper over them and then sweep sand over all the joints to complete the job. there wasn't enough sand either to complete the job so I called Sam and he sent this same supervisor over on Saturday , that is when he verbally assulted me. He showed up unhappy and looking for a fight. I really wasn't expecting an issue and greeted him with a "good morning" and was answed by "what is wrong with this brick?" I replied with "it needs to be tampered and flatted down" he muttered something and started the machine and ran it in a small circle for 30 seconds and then started to walk away with it and I said "hey can you PLEASE run it over the entire area that you did ...Please" he got really upset and yelled profanities at me for about 3-4 mins all the while my 6 year old son was watching from his open bedroom window. He was screaming load enough that my neighbors came out after and were shocked at what they had heard. I was left stunned!!!! I did call Sam and all he said was sorry and that there was nothing he could do.......well maybe he was right but you would think that he may have had the curtesy to drop by in person to appoligze to my family. I am concerned about having to deal with them for any future warranty issues. Do not use these guys.
- Approximate cost of services:
- $3,190.00
- Company Response
Thank you Tyler for your thoughts, We cant please every person but we do try are best. your job turned out beautiful and we also did an extra pad for your basketball net which was not part of the contract. another thing with relaying grandfathered interlock is they never go back the same, the old brick weathers and deteriorates at the bottom so when you put a compactor on top the bricks afterwards they crack and break because of the age. With this new era of internet a lot of people think they know how things are supposed to get done but don't actually realizes why things are done the way they are.
You wont have any issues with your warranty or with dealing with us in the future,
Quote for the day "Treat people the way you wish to be treated"