The good and the bad. The bad, on a major snow event it took well over 24 hrs for the snow to be removed. We have had this service for over 5 years and apparently we are one of the last homes to be served on their list. So paying close to 300 a month for snow removal, which some months result in no service (that’s ok, that’s the deal), but when it does snow I expect the snow to be shoveled. As I was out shoveling my driveway because hubby had to get to work and was stuck, this was in the morning at 8 am. I continued to shovel in the afternoon after 3 pm so he could get into the garage. Snow shoveled the next day after 11 am, where I did chat with the very nice man completing our service, who confirmed basically we are close to last on the list, and pretty much we could expect that every time. He did a great job and in now way is this a reflection on him. When questioned about the service basically too bad you’re last, no apologies, and feel free to find someone else next year if you’re unhappy. So I would give a fail on customer service. The good, they provide photos, which we are often out of town so that’s handy, and in those cases it’s ok we are last.
- Approximate cost of services:
- $300.00
- Company Response
Hello Sue, We are sorry that the level of service was not to your expectation. We are constantly working on improving our services, and it is events like this that test our limits and allow us to identify areas in which we can improve. We have reviewed this incident and have implemented new procedures to improve snow clearing times during heavy snowfalls. Thank you for your feedback.
