Bonavista has been historically great at servicing our old hot tub, but when we moved we wanted to buy a new style hot tub and have it built into a modified deck. Rob Irvine, the Sales Manager that helped us out, did an exceptional job at all stages -- the purchase of the right tub, fair pricing, etc. but he really took charge of much more. He coordinated delivery to coincide with our backyard renovation and directly communicated with our contractors. He made sure that the orientation of the tub, the lid lifting mechanism, etc. would work perfectly and he came to the house and spent well over an hour with us to get the tub started and to train us. We love our new hottub. Bonavista, Rob and his delivery team all did an outstanding job for us and we couldn't be happier. Rob, thanks for everything. Your product knowledge is superb and you give real meaning to the term "customer service". Thanks again!!