I accidentally forgot to enter my password on the keypad and the alarm went off. When Alarm force phoned me; I gave them my SAFE word. They mistakenly dispatched the police. I talked to the manager after I got a 150$ from the police department. I told her that I had said the correct word and she told me that they had a problem with my file and that I seem to have 2 words and somehow they got mixed up (this was after months of me hassling her to listen to the recording). She told me that for the inconvenience they would just give me 2 months free, but the rest of the money owed to the city; I would just have to pay out of my pocket. She said she was doing me a favour! It was such an ordeal; and all I got was not even a third of the bill! Not impressed!!!
- Approximate cost of services:
- $150.00
- Company Response
Hi Romy,
We apologize for this experience and I would like to look into this situation further. In order for myself to do so please email your account information (full name, address, telephone number) to mdept@alarmforce.com.
Have a good day,
Matt