J Freise from Toronto

Expected a personal service but it turned out to be a corporate franchise that was more interested in money than in service. High turnover, milked the job for funds, unnecessary and unwarranted comments based on gender, insensitive to issues of the household. Charged extra time without approval, charged for time when late, made no allowance for turnover in staff, spent six weeks on the bedroom alone and absolutely refused to move on, insisted on organizing jewelry while the basement sat waiting, etc., etc., etc. Did not get past collecting like items in one room, no organization or shelving recommended or provided. Items moved out of one room were later brought back into the room, against their stated “program”. Wrote to the owner regarding various complaints and issues, little or no response; they did nothing to resolve various issues and concerns I brought to their attention at the time. She was there at the beginning to sign the contract and little thereafter. We took on the project as a major commitment on our part, but, ultimately felt that our trust was abused. 100% in at the start, followed their “program”, made some progress, but management poor. Very disappointing. I guess if they are doing a closet, laundry room or garage, you won’t be risking much. We did the whole house and, if they had been more courteous, professional and sensitive and less focussed on $$, it would have been a much better experience than it ended up being.

I was planning for a new condo and needed advice on a kitchen island, it's size, function and features. Having a designer, to provide their expertise, was of great benefit and made best use of space. Reviewed other items as well.