Jim from Burlington

We had Burl-oak replace our walkway and driveway with interlocking bricks. The company, at the time, was operated by Ziad and his brother, Lou'ay). Ziad was who we signed the contract and he is the one that oversaw the work. He did a good job of design and getting the guys to do the job on time. He told us that we don't need to dig up our driveway because it's been compacted already, so he is going to just take the asphalt away and lay the layer of small rocks and then the bricks on top. We were given 2 year warranty, 3 if we write a review on HomeStars. I thought to wait for a year so I can write a real review based on some experience. Good thing! After a few days, we had issue with polymer sand not drying enough and and it was basically washed away or crumbled off. At the base of the driveway (about a 2 meter width area), all of it washed away in a few months. I called Ziad and was told to wait until spring to address the issue. In spring, we also noticed some of the stones had been lifted and some collapsed. I called Ziad to ask when will he come over and fix the issues. Ziad said that he is no longer in the driveway business and I should contact his brother. His brother, Lou'ay, said that it s too cold and I have too wait for a few weeks. I called in a few weeks and he said they are busy with new contracts and won't have time for another few weeks and I should call back. After a few of these conversations, I said to him that it is not fair that since they have my money, they are putting me on the back-burner and prioritizing the new customers. He said that this how the business goes! Anyways, this went on until June where he had two folks show up to fix my driveway and walkway. This is now June 12. I forgot to mention that I had to give him my address more than once. I guess he didn't want to write it down. Anyways, the two guys should up. The adjusted one of the issues but said he couldn't fix the other brick issue because they might break it if they try to move it. I said okay, do your best. They also said that I should have had the driveway dug out before laying the bricks and that is why all the polysand is being washed away. They always recommend the excavate the driveway so these kind of problems does not happen! At this point, I asked to speak to Lou'ay. Lou'ay said the same thing. I told him that Ziad told me not digging up is the right way and he never gave me a choice of which is better. Lou'ay said, that he was not the one the doing the job and was not his decision and the fact that we didn't have the driveway done properly is our fault and he cannot warranty the work because of it. He said that he is DOING ME A FAVOUR that he is replacing the polysand and fixing the moved bricks. Okay, so at this point, I realize that 1) he is not going to honour the warranty 2) he wants to get of any responsibility his company has 3) he has realizes that his company made a mistake on my driveway ($22000 mistake!) Unless I go to court for this, I know there is no way I can fix my driveway without having someone take the bricks off, dig the ground, put gravel, and relay the bricks. That is not the reason I am writing this review. The reason I am writing this is that you the next customer know the kind of after-work service Burl-Oak Landscaping provides.