Reviews

10/10

Last week I bought a few pieces of furniture and the store couldn't deliver for two weeks, I had no choice but to look for immediate help elsewhere. It only took a quick Google search and I found Homestars, It was a no brainer, Cargo Cabbie looked like my best choice. So I gave them a call. They were fully booked but the office staff still helped me on one of their busiest days of the month, Consider me lucky,. The two movers "Alex and Adam" were super polite, friendly and even went that extra mile to ensure the furniture was placed exactly where I want it. Phenomenal quick, reliable service!

Approximate cost of services:
$350.00
2 of 2 people found this review helpful.
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Company Response

Hi Leila,

Thanks for your fantastic review! We are so glad we were to bring your new furniture home fast, and that you thought our crew was great too! Our one-hour minimum does allow us to help our with smaller and single item moves :) Thanks for saying we were "phenomenal" *blush* :) We love what we do and this is reflected in the quality of our moves. We always go that extra mile...and always with a smile. Hope you're enjoying your new furnishings! All the best, Javier, Hilary, Theresa, Allissa & the entire Cargo Cabbie Toronto moving crew.

10/10

As a mother of two and a new home owner I value others who care about the customer experience and the quality of work.. 416-So-Clean has met my standard and more. I used their team for the first time last month on a small project, and I was very impressed start to finish. The Communication was excellent including the service provided by the crew, and the quality of workmanship was flawless. I will be referring them and using them again myself for my office next month. Terrific job !

Approximate cost of services:
$375.00
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Company Response

thank you so much Leila for the review and the business. We appreciate it do much. We are so glad that we were able to be of a service and we look forward serving you again.
Yours
Adel Majd & The 416-SO-CLEAN Team

6/10

I decided to contact 1800-GOT JUNK to help us with the removal of some furniture from our old home. The service provided was reliable, clean and the guys that came along were friendly but not really experienced when it came to remove the pieces of furniture and filing cabinet from our basement home. Unfortunately after they left i found few scratches on walls and floors. The price wasn't cheap when I think about how much the repairs will cost. On my experience, next time I will think of this as I really didn't expect this could happen.

Approximate cost of services:
$475.00
What could this company do to improve their services?
Better train their staff to remove furniture from homes
Any advice to offer fellow homeowners facing a similar project?
Check and read their insurance policy for damages to property
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8/10

My experience with this company was ok but not great. Wish I could rate FROGBOXES higher but I cannot. I have nothing to complain except for three boxes that were a bit dirty. The delivery guy arrived on time, was polite and the service was ok but nothing "Extraordinary". I feel I could have a bit more than just having my Frogboxes dropped of at my location. For example: explain or advice how to pack them or explain what's best to load them with (BOOKS) bit more of customer care would probable made the difference. I would use Frogboxes again as a second option but will hesitate to recommend to anyone.

Approximate cost of services:
$160.00
1 of 1 people found this review helpful.
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Company Response

Hi Leila,
Thank you for your feedback, as a new company we value your feedback greatly. We have a new packing tips guide that we will be handing out with every order to help educate customers on the 'best practices' when moving with FROGBOXES. I'm very sorry you didn't get this. We do clean all the boxes between every use, I'm very sorry you had 3 boxes that weren't up to par. All the best at your new place, we do hope that you will give us the opportunity to serve you again. Please don't hesitate to contact me directly next time for a discount. phil (at) frogbox (dot) com
-Phil