Please do look at the reviews specific to the Ottawa crew if you are thinking about using that location-- sure wish I did. The main recurring issue being that the company lures you in with a low quote, only to add 1 hour of travel time to the bill, of which you are only made aware of after the fact. Another specific complaint that I have is that once the move was almost complete and we were busy unpacking things, we began to notice the movers sort of took more time between trips to rack up the clock a bit. I should have watched them more closely, but I trusted them as they seemed nice. The last thing to move was my boxspring which would not fit in the elevator and had to be moved up 9 flights of stairs. At the end of the day, the crew was tired and did not want to do this. They told me that it would add at least another 30minutes to an already large bill. I ended up moving it up the stairs with my girlfriend in 5 minutes- but why am i paying movers over $1000 if I am forced to move some of my own furniture? The movers were very friendly, not the most careful, they did move very fast at the beginning but then slowed down (i feel on purpose to drag out the move) towards the end. Do not be lured in by their quote on the phone. That quote is not what you will end up paying.
- Approximate cost of services:
- $1,050.00
- Company Response
Our apologies for the delayed response but we discovered your move was booked under another name, your girlfriend's. During the booking process, the office staff was only dealing with Michael's girlfriend.
The travel time is explained to all of our customers by phone, email, and our email customer booking confirmations. After completing your booking, your girlfriend had no further questions. Thus leaving us to believe she understood everything, otherwise we would have gladly taken the time to explain any questions.
We do not provide quotes, only approximate estimates as the time it takes to complete each move varies depending on many different factors. To name a few, the number of items to be moved, access at each end, long walk to a front door, and elevators, especially if they are small. Your move did require extra walking and two elevators, one at pick up (18th floor) and a small elevator (9th floor) to unload your belongings. Our crew offered to carry the box spring up nine floors explaining that it would add time to the bill. However you declined. While most moving companies would charge per flight of stairs, we charge by the actual time it would take for the movers to move the item. Therefore resulting in a savings to our customers.