Thanks Joe for the follow up, after some miscommunication the problems have been fixed. The windows have been installed and everything looks great. Terrance was great and explained what was done and needed to be done if we had future concerns.
- Approximate cost of services:
- $14,000.00
- Company Response
Hello Jeff,
First off let me apologize for the delay in responding to this review. I believe we have been out to your home to fix the leaking issues since the date of this review, so I hope everything has worked out for those issues. In regards to the bevels on your glass in your bay configuration, again I apologize as that type of glass takes a long time to produce and we are at the mercy of our supplier. Bottom line Jeff, we dropped the ball on this for you and I am truly sorry about that. I think the worst part of the whole thing is the lack of communication on our end letting you know what is going on. Rest assured I have dealt with the issues first hand and hopefully this type of thing will not happen again. We are scheduled to be out at your place to replace the glass with the new bevels in the coming weeks, if you have any other issues with any other part of your installation or windows please do not hesitate to contact me directly.
Sincerely,Joe Quintilio
Owner/Operator.