VZ

I called Cosmopolitan because I was dealing with them for a long time and I was happy with their service. I also recommended Cosmopolitan to a bunch of friends and they were all happy with their service. Long story short -my furnace died, called Cosmopolitan, they sent a tech which wasn't able to fix the furnace. Paid $160 for the call, called Randy from Cosmopolitan back and I was quoted $2750 for a Lennox Merit ML296V model over the phone, invoice was sent right away with a promise tech will show up next morning. I wasn't negotiating at all, I accepted the offer right away. I took a day off, waited all day, tech didn't show up. Cosmopolitan apologized and offered $100 credit which they honored with an updated invoice with a promise tech will come tomorrow. 2 techs showed up next morning, very polite, very professional. They removed my old furnace, since the old furnace was taller, they needed to add a 5" sheet metal, which Randy said it will cost additional $280. Keep in mind, my old furnace was high efficient, so they didn't had to drill new holes or install new pipes, they re-used everything, but installation of a 5" of sheet metal $280. Going back and forth and explaining to Randy that's part of the installation process fell on deaf ears. Eventually he lowered the price to $170. I guess the $100 credit that was given to me the previous day had to be charged back somehow. I asked Randy to remove my phone number and never call me again for anything. Playing dirty with a customer is never a good idea and Randy did just that. [EDIT] -Sep 17, 2023 Today I found out that the techs weren't really honest with me. They said I need 6 wires going to my thermostat and I only have 5, so I checked today and I found out that my cable actually have 6 wires going from the thermostat to the furnace and I only need 5 wires in order to have 2nd stage controlled by the thermostat and not the furnace board. I don't understand why were they dishonest with me.

Dealing with Grace and Nathan was really easy and flawless. Nathan showed up on time, was courteous and explained the process. Real professional -no doubts! Thank you Easy Flip Garage Doors!

From the initial consultations with Peter until the end of the job, which took just about as long as the original estimate we found that the quality of the material and workmanship were outstanding. Doracon team are creative thinkers. The whole process was very straightforward from the beginning. Peter kept us up-to-date with everything. The installers were great as well, very clean and polite. We had to overhaul a small 1970's original kitchen and bring it into 2018 and that is certainly what Doracon did for us! From start to finish, we knew what work was being done, timeline, cost etc. I HIGHLY recommend using Doracon for any home renovations. Our kitchen is now an oasis for us and our dream kitchen to cook and host. I re-hired Peter and Doracon to finish my basement early next year. I will post an update once job is complete.